This conference is a must attend for all Telcos, large and small, that are thinking of undertaking a large overhaul of their internal processes or have recently merged with another business. Against the background of the convergence of fixed and mobile services, this is likely to be most of them in the near future. This conference will present an opportunity to hear from a range of companies, from both the emerging European markets and the developed ones on their BPO experiences and how they now manage their processes in an increasingly technologically complex world.